Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may not be able offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Used or damaged goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items returned when swapping for a different item
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again and ensure that you have provided banking details to our team.

If you’ve done this and you still have not received your refund yet, please contact us at support@blipbr.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email us at support@blipbr.com and we will provide a return address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email us at support@gpslogbook.co.nz and we will provide a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.